Refund policy

At Dealvity.store, we want every customer to enjoy a cozy, aesthetic, and delightful shopping experience. Your satisfaction is very important to us, and we are committed to providing quality products and reliable customer support.

Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unused and in original condition
  • Include original packaging
  • Be free from damage caused by misuse
  • Include proof of purchase or order confirmation

Items that do not meet these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items are non-returnable:

  • Used products
  • Damaged items caused by customer misuse
  • Items without original packaging
  • Clearance or final sale items
  • Gift cards
  • Personalized or customized products

For hygiene and safety reasons, some kitchen or dining items may not be eligible for return once opened or used.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A short explanation of the issue

Once reviewed, we may offer:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit

Depending on the situation, we may not require the item to be returned.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong product was shipped
  • The product is defective

We recommend using a tracked shipping service, as Dealvity.store is not responsible for lost return packages.

5. Refund Processing

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5โ€“10 business days.

Please note:

  • Shipping fees are non-refundable
  • Processing times may vary depending on your bank or payment provider

6. Order Cancellation

Orders may only be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

To request a cancellation, contact us immediately at:

support@Dealvity.store

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team before returning any item.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank

If you still need assistance, please contact us.

9. Contact Information

Dealvity.store
12210 Av. Le Mesurier
Montrรฉal, QC, Canada

Email: support@Dealvity.store
Phone: (800) 980-6646