Shipping policy
At Dealvity.store, we carefully package every order to ensure your ceramic products arrive safely and beautifully.
1. Processing Time
Orders are typically processed within 1–5 business days.
During high-demand periods, processing times may be slightly extended.
Orders are not processed on weekends or holidays.
2. Shipping Time
Estimated delivery times:
- Canada: 5–12 business days
- United States: 6–15 business days
- International: 7–20 business days
Shipping times are estimates and may vary depending on location and carrier conditions.
3. Tracking Information
Tracking numbers are provided once orders are shipped.
Please allow up to 72 hours for tracking updates to appear.
4. Shipping Fees
Shipping costs are calculated at checkout based on destination and order size.
Promotional free shipping offers may apply to selected regions or order amounts.
5. Delays
Delivery delays may occur due to:
- Customs inspections
- Severe weather
- Carrier disruptions
- Peak holiday seasons
We appreciate your patience and understanding.
6. Incorrect Address
Customers are responsible for providing accurate shipping details.
Dealvity.store is not responsible for orders shipped to incorrect addresses provided at checkout.
7. Lost or Stolen Packages
Once a package is marked as delivered, Dealvity.store is not responsible for lost or stolen items.
Please contact the shipping carrier directly if you experience delivery issues.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days with photos of the product and packaging.
We will work quickly to resolve the issue.
9. Customs & Duties
International customers may be responsible for customs duties, import taxes, or additional fees imposed by their country.
These charges are not included in product or shipping prices.
10. Contact Information
Dealvity.store
12210 Av. Le Mesurier
Montréal, QC, Canada
Email: support@Dealvity.store
Phone: (800) 980-6646